GLOBAL OPERATIONS — LIVE
ACTIVE
2000+
Tickets executed in last 24 months
434
CITIES COVERED
98?%
SLA MET
5k+
CASES CLOSED
2.4h
AVG RESOLUTION
4h
SLA Option
8h
SLA Option
NBD
SLA Option
End-to-end IT services, delivered globally
From a single engineer dispatch to a 10,000-device rollout — we have the people, processes and coverage to execute anywhere.
WHY 365 LIVE TECH
Chosen by global enterprises because reliability isn’t optional.
700+ clients trust 365 Live Tech to keep their IT operations running — across 190+ countries, 24 hours a day.
01
Truly Global Coverage
1000+ certified engineers across 190+ countries and 434 cities. Whether you need one engineer in Lagos or 500 across North America, we deliver without compromising on quality.
03
Enterprise-Grade Security
Every engineer is background-verified (BGV) before deployment. Our processes are GDPR compliant, and we provide full chain-of-custody documentation for every engagement.
02
Response in Minutes, Not Hours
Our 10–15 minute response time and 2.4-hour average resolution time set the standard. When your business is down, every minute counts — we make sure those minutes are few.
04
50,000+ Cases. 98% SLA Met.
We’ve successfully closed over 50,000 support cases across 700+ clients since 2016 — maintaining 98% SLA adherence globally across all service categories and regions.
GLOBAL REACH
Active in 4,348 cities across 190 countries
Our engineer density spans every major continent — with the highest coverage in USA, Germany, India, UK, France and Australia. Wherever your business operates, we’re there.
2094
TICKETS LAST 2 YEARS
961
US TICKETS ALONE
434
CITIES COVERED
48
US STATES COVERED
190+
Countries with active engineeer coverage
🇺🇸 USA 2,000
🇩🇪 Germany 1,300
🇮🇳 India 1,800
🇬🇧 UK 1,500
🇫🇷 France 1,400
🇦🇺 Australia 800
CASE STUDIES
Real projects. Proven results.
See how 365 Live Tech has delivered complex IT projects for global enterprises — from ITAD to wireless surveys to service desk operations.
ITAD & LOGISTICS
ITAD & Dispatch Service Management
Large-scale ITAD and dispatch project for a global payments provider over 18 months — managing hardware disposal.
18 mo
DURATION
100%
CHAIN OF CUSTODY
2025
WIRELESS SURVEYS
Ekahau WiFi Survey — University Campus
Full 4-stage Ekahau wireless site survey for a multi-building university campus — including walk and AP testing.
4
SURVEY STAGES
0
DISRUPTIONS
2024
SERVICE DESK
IT Service Desk Project
Comprehensive IT Service Desk project for a global enterprise — managing L1/L2 support operations and SLA reporting.
2023
L1/L2
SUPPORT LEVELS
98%
SLA MET
INDUSTRIES WE SERVE
Built for your sector
Deep expertise across six major industries with proven delivery track records in each.
TECHNOLOGY
AUTOMOTIVE
RETAIL
FMCG
TELECOM
AVIATION
Resolved & Documented
Work is completed to spec, signed off, and fully documented. You receive a service report and can track every ticket.
Engineer Dispatched
A background-verified, certified engineer is dispatched to your location — locally sourced, globally managed.
Scope & Quote
Our team reviews requirements, matches certified engineers, and provides pricing per your SLAs and needs.
Submit Request
Contact us by email or phone. Service requests get a response within 10–15 minutes during business hours.
HOW WE WORK
From request to resolution in minutes
Our streamlined process gets your IT issue handled fast — with full transparency at every step.
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02
03
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OUR OFFICES
Headquartered in USA.
Present everywhere.
United States
India
Germany
United Kingdom
Get in Touch
support@365livetech.com
Phone
279-278-4408
Location
Fremont, California